FREQUENTLY ASKED
QUESTIONS

What is your delivery area?

Delivery and pickup are free within 20 miles of Sioux Falls. Locations beyond the complimentary delivery area may still be available for an additional per-mile fee.

Can I meet you within the free delivery area?

Yes. If you live outside the free delivery area and want to avoid additional mileage charges, we may be able to meet you at an approved public location within the 25-mile radius.

For public-location meetups, the totes must be handed directly to the customer or returned directly to us. They cannot be left unattended.

Do I need to be present for delivery or pickup?

Not always. Unattended delivery or pickup may be available at a private residence or business when a secure, accessible location and clear instructions have been approved in advance.

Totes must be ready at the scheduled time and protected from theft, weather, pets, vehicles, and other potential damage. Public-location meetups always require a direct handoff.

If we cannot access the location or the totes are not ready, the delivery or pickup may need to be rescheduled and an additional trip fee may apply.

How long is the rental period?

Every rental begins with a two-week minimum rental period. Need more time? You can add additional rental time when booking or contact us before your scheduled pickup to request an extension.

You are welcome to return the totes early or schedule an earlier pickup, but the two-week minimum rental price still applies.

Can I extend my rental?

Yes. Additional time can be added based on availability. We recommend requesting an extension as soon as you know you need it, especially during busy moving seasons.

Rental extensions should be paid before the original return or pickup date.

What happens if a tote is damaged?

Normal wear from regular moving use is expected. Customers are responsible for totes and equipment that are lost, stolen, permanently marked, excessively dirty, or damaged beyond normal use.

A payment card is kept securely on file during the rental period. Applicable repair, cleaning, or replacement charges may be applied to that card after the equipment is inspected.

What counts as damage?

Examples may include:

• Cracked, punctured, crushed, or melted totes
• Broken or missing lids
• Permanent marker, paint, adhesive, or stains that cannot be removed
• Damage caused by overloading, standing on the totes, dragging them, or using them improperly
• Missing totes, dollies, labels, or other rented equipment

Minor scuffs and ordinary signs of moving are not considered damage.

What happens if a tote or other item is not returned?

Missing equipment will be charged to the card on file at its stated replacement cost. If an item is located after the charge has been processed, you may contact us to discuss returning it. Any refund should remain at your discretion and account for the time the inventory was unavailable.

How do I label my totes?

Each tote includes a reusable label sleeve. Simply write the room name or contents on the provided label and slide it into the sleeve.

Please do not write directly on the tote or lid. Permanent marker and adhesive labels can damage the equipment and may result in a cleaning or replacement charge.

Are the totes cleaned between rentals?

Yes. Totes are inspected and cleaned between customers so they arrive ready for your move.

How much can I put in each tote?

Pack each tote so that one person can safely lift it and the lid closes completely. Heavy items such as books should be divided among multiple totes rather than concentrated in one.

Do not force the lid closed or overfill the tote.

What can’t I pack in the totes?

Totes should not be used for:

• Hazardous, flammable, or illegal materials
• Wet or leaking items
• Open food or perishables
• Animals
• Extremely heavy objects
• Items that could puncture, stain, melt, or permanently damage the tote

Do I need tape?

No. The attached lids close securely, so there is no need to build boxes or use packing tape.

Do you deliver and pick up?

Yes. We deliver the totes before your move and return to pick them up at the end of your rental period. Delivery availability and any applicable fees should be shown during booking.

Can I use the totes for something other than moving?

Absolutely. They also work well for classroom transitions, office relocations, college move-in, home projects, parties, weddings, temporary organization, and transporting event supplies.